Kenny Chesney released the following apology to his Facebook page:
“When we said come to kennychesney.com/florabamajama at 7 am, we thought people would show up, but we never anticipated 140,000 hits in less than five minutes! It collapsed the system, sent us scrambling and — proud of the power of the No Shoes Nation on the move — we got the site back up in thirty minutes.
“Unfortunately, fans received conflicting responses. Too many RSVP messages went out. Suddenly people who thought they had wristbands were told they were on the waiting list. What could be more disappointing? And we get it.
“Anyone who received the confirmation of their wristbands on the RSVP page will receive an email tomorrow with the details of the show and where to pick up their credentials.”
As Kenny said:
“I never want to let my fans down. When I heard what happened, I told my team: there’s got to be a solution. Let’s find one.
“They’ve been on the phone all day, and into tonight. Working with the city, so we wouldn’t have to tell people ‘You can’t come.’
“I’m lucky: I have an awesome team. They get my passion for what we do, but they really get my passion for you guys. Safety has to come first… and that was the biggest piece of resolving this situation. Making sure there was a way to accommodate everyone and keep it safe.
“Finally, just before 11:30 Eastern time, we were given the All Clear. The city, the incredible staff at the FloraBama and a host of others helped us find a way to allow everyone who received an RSVP notification saying they could pick up wristbands at Will Call to be accommodated.
“We want to get this right. We need to take a little more time to have everything absolutely together. But I didn’t want people feeling uncertain, uncared for or left in the dark any longer.
“We will have full details tomorrow. For now, just know, we’ve worked all day to get this situation resolved. We’ll see everybody who got the message at the FloraBama on August 16. Until then, thanks for your patience, your understanding and loving music as much as I do…”